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ITIL® Certifications
ITIL 4 Foundation Certification
ITIL® 4 Foundation – IT Service Management Certification
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
ITIL® 4 Specialist: Create, Deliver and Support Certification
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working.
ITIL® 4 Specialist: Drive Stakeholder Value Certification
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to:
- effectively manage key stakeholders
- build trusted relationships
- shape customer demand
- embed effective design thinking
- optimize user experience and customer experience.
ITIL® 4 Specialist: High-velocity IT Certification
The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.
The course will help you to:
- converge business and IT goals
- recognize and manage complex adaptive systems
- bridge the development and operations gap
- improve performance with Lean, Agile, and DevOps
- increase the speed and quality of services
- invest in digital tools and techniques to create value.
ITIL® 4 Strategist: Direct, Plan and Improve Certification
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The course will help you to:
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
ITIL® 4 Leader: Digital and IT Strategy Certification
The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
The course will help you to:
- develop a cross-organizational digital strategy
- Craft a digital vision
- drive operational excellence
- respond to digital disruption
- enable a sustainable business
- strategically manage risk
- develop digital leaders for the future.
Axelos® ProPath Certifications
PRINCE2® Project Management Certifications
PRINCE2®, the world’s leading project management method, has evolved to meet the needs of the future. It has been updated to reflect the modern realities of managing successful projects in the 21st century, incorporating the latest processes, tools, and technologies to stay ahead of the curve. Best practice has now become even better!
PRINCE2® 7 addresses changes in the project management sector and adapts to evolving working practices and technologies.
The goal of any project manager is to deliver projects on time, to scope and within budget. PRINCE2 guides you through the stages of a project’s lifecycle, bringing structure and a common language to your projects. It represents the “how to” of project management: it is flexible, scalable, and can be tailored to meet your specific requirements.
PRINCE2 is based upon the tried and tested experience of project management practitioners around the world, and provides the practices, principles, and processes to deliver successful projects of any size and complexity.
PRINCE2 Agile®
PRINCE2 Agile® blends the flexibility and responsiveness of agile with the defined governance of PRINCE2®. The training and certification is delivered at two levels:
- PRINCE2 Agile Foundation provides the fundamentals of the PRINCE2 method so you can embed PRINCE2 Agile into your day-to-day work practices, testing knowledge of PRINCE2 governance requirements, agile concepts and techniques and the interface between them.
- PRINCE2 Agile Practitioner takes the knowledge acquired at Foundation level and applies it to the workplace, using real-world management examples.
MSP®: Managing Successful Programmes
MSP (Managing Successful Programmes), 5th edition is an established best practice programme management framework, designed to align programmes and projects to organizational strategy and enable enterprise agility. MSP focuses on the delivery of outcomes of benefit, while mitigating risk and actively engaging stakeholders.
MSP consists of a set of principles, themes, and processes that provide a clear roadmap for the programme lifecycle, including larger, more strategic, complex, or multiple projects.
- The principles represent the characteristics of a successful programme.
- The governance themes allow organizations to put the right leadership, organizational structures, and controls in place.
- The processes provide a route through the lifecycle of a programme to deliver the new capability and desired outcomes.
M_o_R®: The Management of Risk
Identify and control the impact of risk on your organization’s objectives
The modern organization is faced with increasing volatility, uncertainty, complexity, and ambiguity. M_o_R (Management of Risk) helps you and your organization identify, assess, and control risk at the strategic, programme, project, and operational levels.
The M_o_R guidance shows you how the principles, processes, and techniques can be embedded, reviewed, and applied to your work practices by considering the nature of the objectives at risk. It allows you to make informed, effective decisions about the use of resources and initiating change.
Portfolio, Programme and Project Offices (P3O®) Certification
Portfolio, Programme and Project Offices (P3O®) was first published in 2008 and revised in 2013. The guidance is accompanied by a certification scheme.
A P3O model provides a decision-enabling/delivery support structure for all change within an organization. This may be provided through a single permanent office which may exist under several different names, for example Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.
The purpose of P3O is to provide universally applicable guidance that will enable individuals and organizations to establish, develop and maintain appropriate business support structures.
MoP®: principles, practices, and procedures for successful portfolio management
Techniques for planning and implementing portfolios of change
MoP® (Management of Portfolios) is comprised of principles, techniques, and practices that will assist your organization in the successful adoption of portfolio management.
MoP is concerned with two issues:
- how to choose the optimal projects and programmes to suit your organization’s strategic objectives
- how to execute them to optimize value for customers and other stakeholders.
It focuses on the change delivered by project and programme management as a whole, rather than the work of individual initiatives.
MoP is closely aligned with PRINCE2 and MSP. It helps senior executives and decision-makers to understand how portfolio management can maximize return on investment, and start and sustain transformation.
RESILIA® Cyber Resilience Certification
Understand how you can contribute to effective cyber resilience using your organization’s existing processes and standards.
RESILIA certification will help you to:
- Design and deliver cyber resilient strategies and services across your organization in line with your business needs
- Integrate cyber resilience into your existing systems and processes
- Establish a common language for cyber resilience across your organization
- Minimize the damage from a security breach and enable speedy response and recovery.
RESILIA Foundation
The Foundation certification will help you understand how decisions impact good and bad cyber resilience. It has a comprehensive approach across all areas and teaches you how to make good cyber resilience an efficient part of business and operational management.
RESILIA Practitioner
The RESILIA Practitioner certification will help you understand what effective cyber resilience looks like and the risks and issues that can easily affect cyber resilience. You will learn how to get the best balance of risk, cost, benefits and flexibility within an organization.
AgileSHIFT® Enterprise Agility Certification
AgileSHIFT equips your staff with the knowledge and guidance to confidently understand, engage with and influence change by embracing agile and lean ways of working.
The AgileSHIFT certification will equip you to:
- recognize and understand why transformation in your organization is necessary
- utilize agile and lean ways of working to be able to work in more agile ways immediately
- be part of a culture of organizational-wide agility
- use the tailorable framework to champion change within your organization.
MoV®: The Management of Value
Principles, processes and techniques to maximize benefits from portfolios, programmes and projects.
MoV (Management of Value) is a collection of principles, processes, and techniques that will help your organization to optimize the benefits of your portfolios, programmes, and projects.
It combines with PRINCE2®, MoP®, MSP®, and M_o_R® and aligns with your strategic objectives to manage value for your organization, customers, and stakeholders.
The MoV guidance explains how to use resources as efficiently and effectively as possible. At the portfolio level, it sets the agenda for the projects and programmes that will deliver your objectives. The agenda then defines the projects that will be undertaken to achieve your required outcomes.
The result is increased value, including significant monetary and non-monetary benefits for your organization.
- Help organizations use a successful, proven methodology to supplement their current management practices
- Used as a ‘how to’ guide for value management
- Increase the value you deliver and make better use of resources
- Provide a method, supported by techniques, for allocating funds as effectively as possible
- Clarify the best way to respond to both external and internal influences.
MoV Foundation
The Foundation certification will give you sufficient knowledge and understanding of the MoV guidance to contribute effectively to value management activities and explain MoV to others. The Foundation certification is a pre-requisite for the Practitioner certification
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MoV Practitioner
The Practitioner certification allows you to demonstrate an understanding of how to apply and tailor the MoV guidance and to analyse portfolio data, documentation and roles. You will be able to advise on the implementation of appropriate practices and techniques in a real world situation.